The Technical Services Bureau works as a team to maintain the integrity and availability of computerized information systems by providing mutual, coordinated support regarding automation requirements for the Commissioner's Office, Centralized Services Division, Workers' Compensation Court, Unemployment Insurance Division, Research and Analysis Bureau, Office of Community Services, and other work units as requested.

Responsibility involves areas of end-user computing, office automation, microcomputer support, mid-range computer support, custom software development and support, computer-related training, research and evaluation of automation hardware and software products, development, maintenance and documentation of information databases, development, maintenance and documentation of the department websites, and the operation and support of mainframe peripherals. Other services include system purchase, integration and installation, information systems analysis, design development and implementation, report generation, and resolution of software and hardware problems and user training.